I can imagine how it happened too, Duval's lord of schools Gary Chartrand quite out of the blue, probably after reading an article about them announces, you know what Duval needs. secret shopper to which the superintendent replied
There is nothing wrong with wanting to have good customer service and we really should be parent friendly and I imagine overall we already do a good job at it. In fact whenever somebody asks me about a school I always reply call them up, meet the principal and go visit but it just seems like there is something wrong with bringing secret shoppers in to the district, I am sure another gotcha tool as people are already over worked and on edge.
I feel like if we have gotten to this point, then we have completely missed the point.